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FAQ's

SHIPPING

Q. Do you offer nationwide shipping?

A. We now ship CUTS to all 50 states (October thru March). We have temporarily suspended shipping whole cakes.  However, our CUTS are minature versions of our cakes, individually packaged for easier transportation directly to your door!

 

ORDERING ONLINE

Q. I’m a new customer. How do I place my order online?

A. Ordering online is easy. Shop by flavor when ordering a whole cake. Select the flavor then choose what size along with other options. Proceed to checkout and create an account. NOTE: all items (except 8-pack of CUTS®) are for local pick-up only at our store. See below for info about shipping address.

 

Q. I’m stuck on the shipping part.  What do I do?

A. To bypass the shipping for local pick-up, you can click the button “Bill & Ship to this Address.” This will take you to the shipping method, where you can only choose “In-store pick-up.

If you are shipping CUTS, you must enter the complete physical address (no APO's or PO's) for FEDEX delivery.

 

 Q. Can I edit my order once I’ve placed it?

A. You cannot edit your order online once it has been placed, but we can. Please send us an email or give us a call within 72 hours before your scheduled pick-up.  

 

Q. What do the “serve date” and “serve time” options mean?

A. The date and time you are going to devour your cake!  Please note, the "serve time" is NOT the pick-up time.

 

Q. How do I know if my order went through?

A. Once you submit your order, you will see a confirmation response with an Order # on your window.  In addition, you will receive an order confirmation email with an order #, but only if you checked out using a new or existing account.  If you do not receive a confirmation email you may have an error in your email address.  You can fix this error by signing-in to you account and correcting it, or you may call us to do it for you.  Copies of your Order Invoices are available anytime by signing into your account.  If you don't see one, call us.

 

Q. How many days in advance must I place my order online?

A. We ask that you give us as much notice as possible, especially during the holiday season. However, due to our advanced technology, we can generally accommodate most last minute orders.  If you need a cake in less than 24 hours, then please call us before placing your order online.

 

ACCOUNT INFORMATION

Q. Why should I create an account?

A. We encourage our customers to create an account for a couple of reasons.  1) It allows express check-out on future purchases, by storing your email and billing addresses.  2) It allows you to review your order history and print copies of invoices.  3) You will receive emails regarding your order confirmation and receipt of purchase.

 

Q. Do you store credit card information?

A. No. For your safety and ours, we DO NOT store credit card information in our system. Once your order is placed, your credit card number will not be saved.  You will need to enter your credit card information each time you place an order.

 

Q. I can’t remember my password. How can I reset it?

A. Click "forgot password" during log-in and a reset will be emailed to your inbox. Or give us a call and we will reset your password.

 

Q. Can I place an order without creating an account?

A. Yes, just choose the option Check out as a guest,  located under the “I’m a new customer” portion of the account details.

Please note: without an account, you will not receive an email with your order confirmation or receipt. Additionally, you will have to re-enter your billing address on future purchases.
 
 
PRODUCT INFORMATION
 
Q. What makes a Lisa's Rum Cake so unique?
 
A. Each Lisa's Rum Cake is a moist, Italian custard-filled cake, elegantly covered in an Italian whipped cream icing.  Additionally, we are an "on-deman" bakery. No matter how far in advance you order, your cake will not be made until the day you need it. We are a buttercream and fondant free bakery.
 
 
Q. Do you offer fondant or buttercream?
 
A. No, we stick to what we do best! All cakes have our signature Italian whipped cream frosting.
 
 
Q. Do your cakes contain real alcohol? 
 
A. No. We only use premium extracts, which are "everybody friendly."
 
 
Q. Does every cake have rum flavoring?
 
A. No. Only the cake flavors with the word "rum" in the title have the rum flavoring.
 
 
 Q. Do you make gluten-free or sugar-free cakes?
 
A. Unfortunately, not yet.
 
 
Q. Does your product contain nuts?
 
A. No, we do not use nuts in our factory. However, it is possible that some of our supplies have come in-contact with nuts at the manufacturer. We urge people with nut allergies to be extremely cautious. 
 
Q. Do you make cupcakes?
 
 A. NO, but if you are looking for an individual dessert then checkout our new single serve CUTS®. Each CUT weighs about 6-8 ounces (depending on the flavor) and is served in an individual box. They are available for in-store purchase and online. Flavors vary daily, upon availability, as certain flavors sell out. Want a cupcake size? Slice CUTS® in half! This is popular for weddings and large events. We will CUT bulk orders in half, at no additional charge.
 
 
COMPANY INFORMATION

Q. How many locations do you have?

A. Currently, our only location is in Gilbert, Arizona.  We hope to expand to other parts of the valley soon!

 

 Q. Are you family owned and operated?

A. Yes. LRC is operated by Lisa, her husband (Kelly), and their three daughters (Lauren, Megan, and Madison).

 

 Q. Are you affiliated with Cathy’s Rum Cake?

A. No. Lisa is Cathy’s daughter and ran her mother’s bakery for 33 years before opening her own in 2009. Per our contracts with Cathy, we own the Cathy's Rum Cake® registered trademark.

 

 Q. Did you take over Cathy’s Rum Cake?

A. No. In 2001, Lisa and her husband Kelly purchased a license agreement from Cathy, in order expand the brand nationally.

The LRC family has nothing to hide. You are welcome review our license agreements under our legal page.

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